Grievance Redressal Policy
Any issues or concerns that the participants (lenders / borrowers) might have during the course of their journey with Agriquest Africa Network should be addressed by writing an email to the AQAN support team at firstname.lastname@example.org or contacting on our customer care number +24810922107
However, if the participants enquiries / complaints are not addressed within 5 working days, grievances can be addressed to the grievance officer. The grievance officer is Kola Ola available on email@example.com or +234810922107.
If the participants enquiries / complaints are still not addressed after 10 working days, grievances can be marked by mail to the Chief Operating Officer, Mr. Abiodun Olaniyi at firstname.lastname@example.org
Any and all complaints / comments received through any other medium other than email (such as Facebook, WhatsApp, Twitter, etc) will also be handled within the same timelines as mentioned above. The first line of escalation will be the grievance officer followed by the Chief Operating Officer, Mr. Abiodun Olaniyi.